178 search results - page 9 / 36 » Lessons Learned using CBR for Customer Support |
ESEM
2010
ACM
14 years 7 months ago
2010
ACM
The power and the generality of the findings obtained through empirical studies are bounded by the number and type of participating subjects. In software engineering, obtaining a ...
CORR
2008
Springer
14 years 9 months ago
2008
Springer
With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...
KDD
2002
ACM
15 years 10 months ago
2002
ACM
There exists a huge demand for multimedia goods and services in the Internet. Currently available bandwidth speeds can support sale of downloadable content like CDs, e-books, etc....
IVS
2008
14 years 9 months ago
2008
The second Visual Analytics Science and Technology (VAST) contest's data consisted of a heterogeneous synthetic collection of news articles with additional supporting files a...
CIA
1998
Springer
15 years 1 months ago
1998
Springer
A key lesson learned from economic and game theory research is that negotiation protocols have substantial, rippling effects on the overall nature of the system. online auctions a...