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MANSCI
2008
116views more  MANSCI 2008»
14 years 10 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
ATAL
2006
Springer
15 years 2 months ago
Monopolizing markets by exploiting trust
We investigate trust-based relationships in electronic supply chains where trust is a measure of consistency in meeting negotiated contract deadlines. We consider scenarios where ...
Sandip Sen, Dipyaman Banerjee
76
Voted
ATAL
2011
Springer
13 years 10 months ago
Specifying and applying commitment-based business patterns
Recent work in communications and business modeling emphasizes a commitment-based view of interaction. By abstracting away from implementation-level details, commitments can poten...
Amit K. Chopra, Munindar P. Singh
102
Voted
GRID
2007
Springer
14 years 10 months ago
Quality of Service Negotiation for Commercial Medical Grid Services
The GEMSS project has developed a service-oriented Grid that supports the provision of medical simulation services by service providers to clients such as hospitals. We outline the...
Stuart E. Middleton, Mike Surridge, Siegfried Benk...