Network Management Forum (NMF) has defined a set of basic business processes dealing with major TMN service management functions such as performance management, fault management, b...
This paper elaborates on the application of some aspects of robust systems control theory to the management of uncertainty and risk in distributed and complex design processes, ha...
: Software development is a complex process where many organizational units, persons, systems and artifacts are involved. In companies that exceed a certain size the business proce...
Abstract. Workflow is an important approach for the specification and management of complex processing tasks. This approach is especially powerful for utilizing distributed service...
: This paper investigates the relationship between broadband and service innovation in an e-government context. We ask, what characterizes successful broadband based service innova...