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140
Voted
PVLDB
2008
15 years 3 months ago
2008
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
157
Voted
CSEE
2006
Springer
15 years 7 months ago
2006
Springer
The development of games in aid of improving and enriching a student's learning experience is again on the rise. The beer game [6] in the field of system dynamics was develop...
187
Voted
ISPW
2011
IEEE
14 years 7 months ago
2011
IEEE
Software process models are sophisticated and large specifications aimed at organizing and managing software development. Their formal specification demands an enormous effort,...
110
Voted
ECBS
1999
IEEE
15 years 7 months ago
1999
IEEE
An information model supporting core systems engineering design data is presented. The model provides, in conjunction with STEP (ISO 10303) framework services, an infrastructure t...
158
Voted
CIKM
2008
Springer
15 years 5 months ago
2008
Springer
Query logs record the queries and the actions of the users of search engines, and as such they contain valuable information about the interests, the preferences, and the behavior ...