The use of ontologies in various application domains, such as Data Integration, the Semantic Web, or ontology-based data management, where ontologies provide the access to large am...
Alessandro Artale, Diego Calvanese, Roman Kontchak...
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Discovering hidden patterns in large sets of workforce schedules to gain insight into the potential knowledge in workforce schedules are crucial to better understanding the workfor...
Online spaces that enable public shared inter-personal communications are of significant social and economic importance. This paper outlines a theoretical model and methodology, la...
Creating value and continuously generating a positive Total Customer Experience (TCE) for customers is important for E-Commerce environments in order to attract and retain custome...
Shailey Minocha, Lisa Dawson, Ann Blandford, Dave ...