Abstract. Business processes are often characterized by high variability and dynamics, which cannot be always captured in contemporary process management systems (PMS). Adaptive PM...
The provision of context-aware services in terms of the anytime/anywhere/anymedia paradigm requires the consideration of certain context properties in terms of time, location, devi...
Elisabeth Kapsammer, Wieland Schwinger, Werner Ret...
A significant problem with telephone communication is that callers do not have enough awareness about the Personal Presence of people they want to call. The result can be unwanted...
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...
Abstract. We have recently witnessed a growing interest in self organising systems, both in research and in practice. These systems re-organise in response to new or changing condi...
Stefanos Zachariadis, Cecilia Mascolo, Wolfgang Em...