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ISCC
1999
IEEE
121views Communications» more  ISCC 1999»
15 years 1 months ago
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Michael Langer, Stefan Loidl, Michael Nerb
EDBTW
2010
Springer
15 years 28 days ago
Flexible Dataspace Management Through Model Management
The vision of dataspaces has been articulated as providing various of the benefits of classical data integration but with reduced up-front costs, which, combined with opportunitie...
Cornelia Hedeler, Khalid Belhajjame, Lu Mao, Norma...
ISDO
2000
194views Business» more  ISDO 2000»
14 years 11 months ago
Contract-Based Transaction Management in Cross-Organizational Workflow Management
Cross-organizational workflow management is an essential ingredient for process integration in virtual enterprises. To obtain cross-organizational workflow processes with robust s...
Paul W. P. J. Grefen
DAC
1995
ACM
15 years 1 months ago
Incorporating Design Schedule Management into a Flow Management System
Abstract - In this paper we present an approach to incorporate design schedule management services into a flow management system. The basis of our approach is to derive a design s...
Eric W. Johnson, Jay B. Brockman
HICSS
2002
IEEE
144views Biometrics» more  HICSS 2002»
15 years 2 months ago
Managing Long Term Communications: Conversation and Contact Management
Contact management is an important part of everyday work. People exchange business cards to try to enter each other’s contact lists. Local businesses provide refrigerator magnet...
Steve Whittaker, Quentin Jones, Loren G. Terveen