The wide diffusion of new technologies in communication and business has changed how consumer and product/store knowledge has to be managed and represented digitally. This issue h...
Pierpaolo Singer, Maria Antonella Ferri, Lucia Aie...
Wikis have proven to be an invaluable tool for collaboration. The most prominent is, of course, Wikipedia. Its open nature is not suitable for all environments; in corporate, gove...
Peter Gehres, Nathan Singleton, George Louthan, Jo...
Recent advances in virtualization technologies have sparked a renewed interest in the use of kernel and process virtualization as a security mechanism to enforce resource isolatio...
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Multi-organizational EDI message networks are complicated communication environments with various standards and technologies. The role of third party message exchange hubs has bec...