1709 search results - page 1 / 342 » Managing Customer Expectations |
ISM
2000
IEEE
13 years 6 months ago
2000
IEEE
ECIS
2004
13 years 7 months ago
2004
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
MANSCI
2010
13 years 4 months ago
2010
Companies in a variety of industries (e.g., airlines, hotels, theaters) often use last-minute sales to dispose of unsold capacity. Although this may generate incremental revenues ...
ELPUB
2007
ACM
13 years 10 months ago
2007
ACM
This paper presents a brief summary of the findings of a Web-based survey of the views of Australian publishers, on the potential impact of digital technologies, followed by three...
HICSS
2006
IEEE
14 years 9 days ago
2006
IEEE
The bursting of the e-bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. In both academia and practice, there has re...