1709 search results - page 101 / 342 » Managing Customer Expectations |
177
Voted
CIKM
2008
Springer
15 years 7 months ago
2008
Springer
Protecting sensitive information while preserving the shareability and usability of data is becoming increasingly important. In call-centers a lot of customer related sensitive in...
128
Voted
ECIS
2004
15 years 6 months ago
2004
Customer relationship management (CRM) is a business philosophy that has emerged and gained prominence in the field of IS in recent years. Organisations have begun to realise that...
148
Voted
WSC
1997
15 years 6 months ago
1997
The purpose of this paper is to investigate how discrete event simulation can support the growing need of information in the production system. Agility, one key to future competit...
186
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ICDE
2011
IEEE
14 years 8 months ago
2011
IEEE
Abstract— In several contexts, the success of Workflow applications is limited by the excess of rigidity of workflow enactment, which leaves no freedom to end-users to “custo...
158
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HICSS
2012
IEEE
14 years 22 days ago
2012
IEEE
The migration to a service based economy has led many firms to emphasize the service component of their product offerings. This shift has led to the emergence of a business model ...