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» Managing Customer Expectations
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CISS
2008
IEEE
15 years 8 months ago
Progress on pricing with peering
—This paper examines a simple model of how a provider ISP charges customer ISPs by assuming the provider ISP wants to maximize its revenue when customer ISPs have the possibility...
Eui-woong Lee, David Buchfuhrer, Lachlan L. H. And...
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HRI
2010
ACM
15 years 8 months ago
Judging a bot by its cover: an experiment on expectation setting for personal robots
—Managing user expectations of personal robots becomes particularly challenging when the end-user just wants to know what the robot can do, and neither understands nor cares abou...
Steffi Paepcke, Leila Takayama
IQ
1996
15 years 2 months ago
A TQM Approach to the Improvement of Information Quality
There is a consistent gap between users expectations regarding Information Quality (IQ) and the perceived quality of the information they are using. An explicit approach to IQ is ...
Ron Dvir, Stephen Evans
MOR
2006
90views more  MOR 2006»
15 years 1 months ago
Optimal Control of a High-Volume Assemble-to-Order System
This paper provides guidance for operating an assemble-to-order system to maximize expected discounted profit, assuming that a high volume of prospective customers arrive per unit...
Erica L. Plambeck, Amy R. Ward
ICSOC
2005
Springer
15 years 7 months ago
A Service Oriented Architecture for Deploying and Managing Network Services
Abstract. New generation network services must be deployed and managed according to the specific customer requirements. In this context, service providers must devise a way to des...
Victor A. S. M. de Souza, Eleri Cardozo