1709 search results - page 23 / 342 » Managing Customer Expectations |
112
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IQ
2004
15 years 3 months ago
2004
: Success in implementing a Customer Relationship Management (CRM) system requires close attention to data quality issues. However, most of the literature focuses on the quality of...
108
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EMNLP
2008
15 years 2 months ago
2008
Compared to the telephone, email based customer care is increasingly becoming the preferred channel of communication for corporations and customers. Most email-based customer care...
112
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ETT
2000
15 years 1 months ago
2000
With the increasing penetration of wireless communications systems, customers are expecting the same level of service, reliability and performance from the wireless communication s...
112
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CORR
2010
Springer
15 years 5 days ago
2010
Springer
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee th...
ESWA
2002
15 years 1 months ago
2002
Enterprise websites nowadays have become one of the most important conversation channels between the enterprise and its existing/ potential customers (visitors). We envision that ...