1709 search results - page 36 / 342 » Managing Customer Expectations |
156
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ICSM
1995
IEEE
15 years 8 months ago
1995
IEEE
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
136
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KDD
2004
ACM
16 years 4 months ago
2004
ACM
Merchants selling products on the Web often ask their customers to review the products that they have purchased and the associated services. As e-commerce is becoming more and mor...
121
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WWW
2008
ACM
16 years 5 months ago
2008
ACM
This paper investigates the strategic decisions of online vendors for offering different mechanism, such as sampling and online reviews of information products, to increase their ...
156
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ACMICEC
2007
ACM
15 years 8 months ago
2007
ACM
Needs-based analysis lies at the intersection of product marketing and new product development. It is the study of why consumers purchase and what they do with those purchases. In...
131
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MANSCI
2008
15 years 4 months ago
2008
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...