As successful organizations recognize that they need to convert their intellectual resources into customized services, the value of electronic collaboration has increased. Current ...
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
SERL is a language and framework for managing the triggering and execution of services in a single-user, single-network-component (SUSC) environment. We propose enhancements to SER...
Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
Tactical and operational planning for manufacturing enterprises are more important today than ever before as their supply chains span the globe. Two state-of-the-art technologies ...