1709 search results - page 47 / 342 » Managing Customer Expectations |
118
Voted
DSOM
2007
Springer
15 years 10 months ago
2007
Springer
As service providers strive to improve the quality and efficiency of their IT (information technology) management services, the need to adopt a standard set of tools and processes...
135
Voted
ICEBE
2007
IEEE
15 years 11 months ago
2007
IEEE
In both E-Commerce (EC) and Service-Oriented Computing (SOC) environments, sellers or service providers interact with customers or service clients for services or transactions. Fr...
159
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ASC
2004
15 years 4 months ago
2004
Theabilitytointelligentlycollect,manageandanalyzeinformationaboutcustomersandsellersisakeysourceofcompetitive advantage for an e-business. This ability provides an opportunity to ...
149
Voted
ECIS
2004
15 years 6 months ago
2004
The implementation of technology and, in particular, eCommerce technologies has had unforeseen consequences for the relationship between managers and employees. To be able to oper...
197
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SIGSOFT
2010
ACM
14 years 11 months ago
2010
ACM
In this paper, we study the decision making process involved in the five year lifecycle of a Bluetooth software product produced by a large, multi-national test and measurement fi...