This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
We study a problem of dynamic pricing faced by a vendor with limited inventory, uncertain about demand, aiming to maximize expected discounted revenue over an infinite time horiz...
A modern server system must deliver a complex set of obligations towards its users. We study the concept of roles as autonomous encapsulations of a set of promises. Using virtuali...
This paper investigates commonalities and differences between Agile and Documentation-driven approaches in managing uncertainty in requirement gathering. The research method is a ...
Alberto Sillitti, Martina Ceschi, Barbara Russo, G...
Ever increasing environmental demands from customers, authorities and governmental organizations as well as new business control functions are integrated to environmental manageme...