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192
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HICSS
2003
IEEE
359views Biometrics» more  HICSS 2003»
15 years 10 months ago
Assessing the Readiness of Firms for CRM: A Literature Review and Research Model
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
Rosalie J. Ocker, Susan Mudambi
HICSS
2009
IEEE
131views Biometrics» more  HICSS 2009»
15 years 11 months ago
Challenges in Software Product Line Composition
The idea to develop applications and infrastructure software as software product lines (SPLs) is continuously growing in acceptance throughout the software industry. The ability t...
Horst Schirmeier, Olaf Spinczyk
DEXAW
2002
IEEE
148views Database» more  DEXAW 2002»
15 years 9 months ago
STREAMOBILE: Pay-per-View Video Streaming to Mobile Devices Over the Internet
As new mobile communication technologies are becoming broadly available, there is urgent pressure to populate them with services that provide returns for the huge investements mad...
Josep Domingo-Ferrer, Antoni Martínez-Balle...
124
Voted
CN
2004
102views more  CN 2004»
15 years 4 months ago
A mathematical model of the Paris Metro Pricing scheme for charging packet networks
Pricing has become one of the main challenges of the networking community and is receiving a great deal of interest in the literature. In this paper, we analyze the so-called Pari...
David Ros, Bruno Tuffin
TRANSCI
2010
101views more  TRANSCI 2010»
14 years 11 months ago
The Effect of Supply Disruptions on Supply Chain Design Decisions
We study an integrated supply chain design problem that determines the locations of retailers and the assignments of customers to retailers in order to minimize the expected costs...
Lian Qi, Zuo-Jun Max Shen, Lawrence V. Snyder