1709 search results - page 63 / 342 » Managing Customer Expectations |
118
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CIKM
2008
Springer
15 years 6 months ago
2008
Springer
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
144
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IM
2007
15 years 6 months ago
2007
—Policy-driven service management helps reduce IT management cost and it keeps the service management aligned with business objectives. While most of the previous research focuse...
152
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BPM
2007
Springer
15 years 6 months ago
2007
Springer
Recently, we introduced the concept of an operating guideline of a service as a structure that characterizes all its properly interacting partner services. The hitherto considered ...
122
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ICAS
2006
IEEE
15 years 11 months ago
2006
IEEE
Next-generation service providers will offer an array of services and applications that is media-rich, personalized, and context-aware. In this future environment, new services an...
133
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SIGMOD
1993
ACM
15 years 9 months ago
1993
ACM
We are given a large database of customer transactions. Each transaction consists of items purchased by a customer in a visit. We present an e cient algorithm that generates all s...