1709 search results - page 83 / 342 » Managing Customer Expectations |
160
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ECBS
2010
IEEE
15 years 10 months ago
2010
IEEE
—When engineering complex software systems, the key Architectural Design Decisions (ADD) and the reasoning underlying those decisions need to be fully understood by all stakehold...
115
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ICSE
1998
IEEE-ACM
15 years 9 months ago
1998
IEEE-ACM
As software engineering efforts move to more complex, distributed environments, coordinating the activities of people and tools becomes very important. While groupware systems add...
109
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GROUP
2007
ACM
15 years 9 months ago
2007
ACM
This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
132
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ECIS
2004
15 years 6 months ago
2004
Although companies are more and more developing complex networks of connections with their partners and customers and shifting their focus towards expanding the knowledge manageme...
180
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COMCOM
2006
15 years 5 months ago
2006
As the Internet evolves into an all-IP communication infrastructure, a key issue to consider is that of creating and managing IP-based services with efficient resource utilization...