95 search results - page 4 / 19 » Managing Long Term Communications: Conversation and Contact ... |
ECIS
2001
15 years 1 months ago
2001
Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...
94
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GROUP
2005
ACM
15 years 5 months ago
2005
ACM
We present an analysis of privacy attitudes and practices in Instant Messaging based on responses to an online questionnaire. On a 7point Likert scale, the reported concern about ...
102
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GROUP
2007
ACM
15 years 3 months ago
2007
ACM
Employees depend on other people in the enterprise for rapid access to important information. But current systems for finding experts do not adequately address the social implicat...
ICC
2007
IEEE
15 years 6 months ago
2007
IEEE
Abstract— The composition of network management information is a feature widely required but not properly supported in traditional management technologies. In the last years, Web...
WSC
2007
15 years 1 months ago
2007
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...