Service-oriented Architecture allows for reusable services to be composed in such a way that business tasks or activities are easily satisfied. However, currently there is a abst...
This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in ...
Advanced Business Process Management (BPM) tools enable the decomposition of previously integrated and often ill-defined processes into reusable process modules. These process modu...
Organizations are under increasing scrutiny to document their compliance to regulatory requirements. To this end, they have to formally document their operating procedures to supp...
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...