: Service processes are a special type of business processes playing an increasingly important role in modern economies. They require new forms of flexibility not found in ordinary...
Process management systems are used in many domains to monitor and control processes. Development processes require specific support, which is not provided by conventional workflow...
—A new approach to perform feasibility studies using business process models is proposed. The utilization of the improved Role Activity Diagram notations has led to the extractio...
For a particular business process, typically, different variants exist. Each of them constitutes an adjustment of a basic process (e.g. a reference process) to specific requirement...
Recently, the EU government has put a lot of effort into modernizing its public sectors using advanced information and communication technology (ICT). Together with various univers...