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» Managing Requirements for Business Value
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ICIS
2000
15 years 1 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
DSS
2007
282views more  DSS 2007»
14 years 12 months ago
Strategic decision making and support systems: Comparing American, Japanese and Chinese management
Internationalization creates a need to know how managers in different parts of the world make decisions, and how computerbased information systems (IS) can support decision making...
Maris G. Martinsons, Robert M. Davison
ICMB
2005
IEEE
128views Business» more  ICMB 2005»
15 years 5 months ago
Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market
Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
Giovanni Camponovo, Yves Pigneur, Andrea Rangone, ...
ICMB
2005
IEEE
79views Business» more  ICMB 2005»
15 years 5 months ago
Identity Management in Vertical Handovers for UMTS-WLAN Networks
One motivation of mobile Next-Generation Networks (NGN) is the ubiquitous computing abilities, which provide automatic handovers for any moving computing devices in a globally net...
Mo Li, Kumbesan Sandrasegaran, Xiaoan Huang
ASWEC
2008
IEEE
15 years 6 months ago
A Survey of Policy-Based Management Approaches for Service Oriented Systems
Policy based management in Service Oriented Architecture (SOA) allows organizations to apply rules and regulations on their business processes. Policy has long been employed in th...
Tan Phan, Jun Han, Jean-Guy Schneider, Tim Ebringe...