Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Internationalization creates a need to know how managers in different parts of the world make decisions, and how computerbased information systems (IS) can support decision making...
Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
Giovanni Camponovo, Yves Pigneur, Andrea Rangone, ...
One motivation of mobile Next-Generation Networks (NGN) is the ubiquitous computing abilities, which provide automatic handovers for any moving computing devices in a globally net...
Policy based management in Service Oriented Architecture (SOA) allows organizations to apply rules and regulations on their business processes. Policy has long been employed in th...
Tan Phan, Jun Han, Jean-Guy Schneider, Tim Ebringe...