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WSC
1998
15 years 1 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
HICSS
2009
IEEE
104views Biometrics» more  HICSS 2009»
15 years 6 months ago
Towards a Procedural Model for Sustainable Information Systems Management
The increasing economical, ecological and social significance of information systems (IS) demands reorientation for IS management. Ever-growing energy consumption, waste streams, ...
Nils-Holger Schmidt, Koray Erek, Lutz Kolbe, R&uum...
DEXA
1999
Springer
99views Database» more  DEXA 1999»
15 years 4 months ago
Distributed Global Transaction Support for Workflow Management Applications
Workflow management systems require advanced transaction support to cope with their inherently long-running processes. The recent trend to distribute workflow executions requires ...
Jochem Vonk, Paul W. P. J. Grefen, Erik Boertjes, ...
DESRIST
2009
Springer
137views Education» more  DESRIST 2009»
15 years 4 months ago
Coordination analysis: a method for deriving use cases from process dependencies
Despite the widespread recognition that information technology (IT) and business process are tightly connected, existing system design methods provide limited guidance on how to t...
Xiang Michelle Liu, George M. Wyner
WETICE
1999
IEEE
15 years 4 months ago
Replacing Copies with Connections: Managing Software across the Virtual Organization
The Internet, the World Wide Web, JavaTM technology, and software components are changing the software business. Activities traditionally constrained by the need for intense infor...
Tobias Murer, Michael L. Van de Vanter