A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
The increasing economical, ecological and social significance of information systems (IS) demands reorientation for IS management. Ever-growing energy consumption, waste streams, ...
Workflow management systems require advanced transaction support to cope with their inherently long-running processes. The recent trend to distribute workflow executions requires ...
Jochem Vonk, Paul W. P. J. Grefen, Erik Boertjes, ...
Despite the widespread recognition that information technology (IT) and business process are tightly connected, existing system design methods provide limited guidance on how to t...
The Internet, the World Wide Web, JavaTM technology, and software components are changing the software business. Activities traditionally constrained by the need for intense infor...