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91
Voted
KDD
2008
ACM
142views Data Mining» more  KDD 2008»
16 years 1 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
117
Voted
KDD
2008
ACM
138views Data Mining» more  KDD 2008»
16 years 1 months ago
A visual-analytic toolkit for dynamic interaction graphs
In this article we describe a visual-analytic tool for the interrogation of evolving interaction network data such as those found in social, bibliometric, WWW and biological appli...
Xintian Yang, Sitaram Asur, Srinivasan Parthasarat...
126
Voted
KDD
2008
ACM
217views Data Mining» more  KDD 2008»
16 years 1 months ago
Stream prediction using a generative model based on frequent episodes in event sequences
This paper presents a new algorithm for sequence prediction over long categorical event streams. The input to the algorithm is a set of target event types whose occurrences we wis...
Srivatsan Laxman, Vikram Tankasali, Ryen W. White
102
Voted
KDD
2008
ACM
147views Data Mining» more  KDD 2008»
16 years 1 months ago
Mobile call graphs: beyond power-law and lognormal distributions
We analyze a massive social network, gathered from the records of a large mobile phone operator, with more than a million users and tens of millions of calls. We examine the distr...
Mukund Seshadri, Sridhar Machiraju, Ashwin Sridhar...
117
Voted
KDD
2008
ACM
150views Data Mining» more  KDD 2008»
16 years 1 months ago
Hypergraph spectral learning for multi-label classification
A hypergraph is a generalization of the traditional graph in which the edges are arbitrary non-empty subsets of the vertex set. It has been applied successfully to capture highord...
Liang Sun, Shuiwang Ji, Jieping Ye