IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
In this article we describe a visual-analytic tool for the interrogation of evolving interaction network data such as those found in social, bibliometric, WWW and biological appli...
This paper presents a new algorithm for sequence prediction over long categorical event streams. The input to the algorithm is a set of target event types whose occurrences we wis...
We analyze a massive social network, gathered from the records of a large mobile phone operator, with more than a million users and tens of millions of calls. We examine the distr...
A hypergraph is a generalization of the traditional graph in which the edges are arbitrary non-empty subsets of the vertex set. It has been applied successfully to capture highord...