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ICSOC
2004
Springer
15 years 7 months ago
Flexible coordination of service interaction patterns
Service-oriented computing is meant to support loose relationships between organisations: Collaboration procedures on the application-level translate to interaction processes via ...
Christian Zirpins, Winfried Lamersdorf, Toby Baier
CSCW
2000
ACM
15 years 6 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
ESWS
2008
Springer
15 years 3 months ago
xOperator - Interconnecting the Semantic Web and Instant Messaging Networks
Instant Messaging (IM) is in addition to Web and Email the most popular service on the Internet. With xOperator we present a strategy and implementation which deeply integrates Ins...
Sebastian Dietzold, Jörg Unbehauen, Söre...
ACMICEC
2004
ACM
112views ECommerce» more  ACMICEC 2004»
15 years 7 months ago
Business process redesign for effective e-commerce
Many companies have found out the hard way that successful ecommerce requires more than a flashy web presence. Existing business processes must be seamlessly integrated with the n...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
WEBI
2005
Springer
15 years 7 months ago
QTIP: Multi-Agent NLP and Privacy Architecture for Information Retrieval in Usable Web Privacy Software
We present a generic natural language processing (NLP) architecture, acronym QTIL, based on a system of cooperating multiple agents (Q/A, T, I, and L agents) which can be used in ...
Vlado Keselj, Dawn N. Jutla