: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
Abstract. We develop an abstract operational model for configuration management under service-oriented computing. This semantics is based on a graph-based representation of the con...
Generally, current network management technologies follow two approaches: ITU-T’s recommendations for Telecommunication Management Network (TMN) and IETF’s Simple Network Mana...
This paper discusses the aims, objectives and early deliverables from the OpenOSS project which has been set up with the sponsorship of a number of Telecommunications Service Prov...
This paper describes an environment for interactive configuration management of the software components comprising a distributed enterprise application. The environment permits on...