— Within service-oriented business environments, the non-routine processing of requests requires a greater degree of social interaction and learning in order to achieve an effect...
Intelligent monitoring facilities are of paramount importance in both service and network management as they provide the capability to monitor quality of service and utilisation pa...
George Pavlou, Kevin M. T. McCarthy, George Mykoni...
Today, the Web is increasingly used as a platform for distributed services, which transcend organizational boundaries to form federated applications. Consequently, there is a grow...
The contemporary technological evolution requires higher levels of education and new skills from the work-force making people more conscious of the importance of being better educ...
Maria Helena Lima Baptista Braz, Sean W. M. Siquei...
Communication networks are expected to offer a wide range of services to an increasingly large number of users, with a diverse range of quality of service. This calls for efficien...
Christian Frei, Boi Faltings, George Melissargos, ...