IT organizations are facing significant business and technical challenges today. On the business realm, companies are increasingly outsourcing their IT operations to specialized I...
Santhosh Kumaran, Tian Chao, Kamal Bhattacharya, P...
Web services have greatly leveraged the world of Business-to-Business (B2B) communication and promise a lot more through dynamic service composition. In order to compose Web servi...
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
Abstract—Open Web-based and social platforms dramatically influence models of work. Today, there is an increasing interest in outsourcing tasks to crowdsourcing environments tha...
Harald Psaier, Florian Skopik, Daniel Schall, Scha...
This paper discusses the technical and policy issues that West Virginia Network (WVNET) encountered when it expanded its statewide Internet dialup service through an outsourcing p...