In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Ideas by Statistical Mechanics (ISM) is a generic program to model evolution and propagation of ideas/patterns throughout populations subjected to endogenous and exogenous interac...
Collaborative filtering (CF) is valuable in e-commerce, and for direct recommendations for music, movies, news etc. But today's systems have several disadvantages, including ...
This paper details a true and striking paradigm shift: the use of E-Prime for (at least) user-centered security, organizational/enterprise security policies and informal security ...
Storing and disseminating coded information instead of the original data can bring significant performance improvements to sensor network protocols. Such methods reduce the risk of...