3 search results - page 1 / 1 » Markov chain models of a telephone call center with call ble... |
COR
2007
14 years 11 months ago
2007
121
Voted
WSC
2008
15 years 1 months ago
2008
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
102
click to vote
KDD
2004
ACM
15 years 4 months ago
2004
ACM
Mark-recapture models have for many years been used to estimate the unknown sizes of animal and bird populations. In this article we adapt a finite mixture mark-recapture model i...