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WSC
2001
15 years 7 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
145
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WSC
2004
15 years 7 months ago
Panel on Future Challenges in Modeling Methodology
This panel paper presents the views of six researchers and practitioners of simulation modeling. Collectively we attempt to address a range of key future challenges to modeling me...
Simon J. E. Taylor, Peter Lendermann, Ray J. Paul,...
LEGE
2003
174views Education» more  LEGE 2003»
15 years 7 months ago
An e-Learning platform for SME Manager Upgrade and its Evolution Toward a Distributed Training Environment
The purpose of this paper is to describe the work in progress related to the customisation, the trial and the evaluation of an innovative e-learning platform for manager upgrade i...
Nicola Capuano, Matteo Gaeta, Laura Pappacena
WM
2003
15 years 7 months ago
Integration with Ontologies
: One of today’s hottest IT topics is integration, as bringing together information from different sources and structures is not completely solved. The approach outlined here wan...
Andreas Maier, Jessica Aguado, Amaia Bernaras, I&n...
ECIS
2000
15 years 7 months ago
Leveraging Professional Intellect in the Virtual Age
The paper explores the nature of professional intellect and the requirements for managing it, an area acknowledged as being under-researched. Five case studies in the professional ...
Dieter Fink