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ECIS
2004
13 years 7 months ago
Business alignment in the CRM domain: predicting CRM performance
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Ronald Batenburg, Johan Versendaal
GROUP
2010
ACM
13 years 4 months ago
The effects of group composition on decision quality in a social production community
Online social production communities allow efficient construction of valuable and high-quality information sources. To be successful, community members must be effective at collab...
Shyong K. Lam, Jawed Karim, John Riedl
SIGMOD
2008
ACM
143views Database» more  SIGMOD 2008»
14 years 6 months ago
A case study in database reliability: component types, usage profiles, and testing
Data management lies at the core of most modern information technology deployments. Accordingly, the reliability of the database management system (DBMS) is critical to the reputa...
C. A. Taylor, Mechelle Gittens, Andriy V. Miransky...
ITICSE
2009
ACM
14 years 23 days ago
Evaluating student experiences in developing software for humanity
Student involvement in Humanitarian Free and Open Source Software (HFOSS) projects holds the potential to provide a rich education experience to undergraduates. This paper discuss...
Gregory W. Hislop, Heidi J. C. Ellis, Ralph A. Mor...
BPM
2005
Springer
228views Business» more  BPM 2005»
13 years 11 months ago
Risk Management in the BPM Lifecycle
Business Process Management is considered an essential strategy to create and maintain competitive advantage by streamlining and monitoring corporate processes. While the identific...
Michael zur Muehlen, Danny Ting-Yi Ho