In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Online social production communities allow efficient construction of valuable and high-quality information sources. To be successful, community members must be effective at collab...
Data management lies at the core of most modern information technology deployments. Accordingly, the reliability of the database management system (DBMS) is critical to the reputa...
C. A. Taylor, Mechelle Gittens, Andriy V. Miransky...
Student involvement in Humanitarian Free and Open Source Software (HFOSS) projects holds the potential to provide a rich education experience to undergraduates. This paper discuss...
Gregory W. Hislop, Heidi J. C. Ellis, Ralph A. Mor...
Business Process Management is considered an essential strategy to create and maintain competitive advantage by streamlining and monitoring corporate processes. While the identific...