12 search results - page 1 / 3 » Measuring Information Systems Service Quality: Lessons From ... |
MISQ
1998
13 years 6 months ago
1998
ELPUB
2007
ACM
13 years 10 months ago
2007
ACM
The paper presents a framework for describing electronic media services. The framework was created by utilising earlier models and case studies of successful social media applicat...
ACMDIS
2010
ACM
13 years 6 months ago
2010
ACM
One of the major challenges in the design of social technologies is the evaluation of their qualities of use and how they are appropriated over time. While the field of HCI abound...
ICSM
2002
IEEE
13 years 11 months ago
2002
IEEE
In examining software maintenance processes for improvement opportunities, an obvious choice is information flow. Obtaining accurate, up-to-date, and useful information about a sy...
HICSS
2008
IEEE
14 years 22 days ago
2008
IEEE
Understanding how citizens value e-government services is critical to the success of these initiatives. This paper describes the development of a model to identify factors that in...