Through ethnographic research, we document the rise of personal social networks in the workplace, which we call intensional networks. Paradoxically, we find that the most fundament...
Bonnie A. Nardi, Steve Whittaker, Heinrich Schwarz
This paper presents a framework for user-oriented text mining. It is then illustrated with an example of discovering knowledge from competitors’ websites. The knowledge to be di...
This paper provides a description of designers' work practices in a software company. We describe a participatory analysis of the diversity of working relations and roles of ...
Code reviews have proven to be an effective means of improving overall software quality. During the review, there is an exchange of knowledge between the code author and reviewer ...
Collaboration is essential for the development of complex software systems. When a team of developers is geographically distributed, collaboration aspects –such as awareness, co...