We present a logs-based comparison of search patterns across three platforms: computers, iPhones and conventional mobile phones. Our goal is to understand how mobile search users ...
A new system for real-time customer relationship management is proposed. The system is based on deploying a network of RFID readers throughout an environment. Information about the...
The efficacy of expert systems often depends on the accuracy and completeness of the problem specification negotiated with the user. Therefore, efficient user interfaces are needed...
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
In this study, we argue that modality planning in multimodal presentation systems needs to consider the modality characteristics at not only the presentational level but also the ...