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» Methodological Approach for Developing a KMS: A Case Study
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CIMCA
2005
IEEE
14 years 11 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
87
Voted
WOSP
2004
ACM
15 years 2 months ago
Experimenting different software architectures performance techniques: a case study
In this paper we describe our experience in performance analysis of the software architecture of the NICE case study which is responsible for providing several secure communicatio...
Simonetta Balsamo, Moreno Marzolla, Antinisca Di M...
68
Voted
CII
2007
88views more  CII 2007»
14 years 9 months ago
Benefits of an item-centric enterprise-data model in logistics services: A case study
The paper uses a case example to present a novel way of building enterprise information systems. The objective is to bring forth the benefits of an item centric systems design in ...
Mikko Rönkkö, Mikko Kärkkäinen...
67
Voted
SEKE
2004
Springer
15 years 2 months ago
A UML-based Software Engineering Methodology for Agent Factory
This paper presents the Agent Factory Development Methodology, an Agent-Oriented Software Engineering (AOSE) methodology that employs a synthesis of the Unified Modelling Languag...
Rem W. Collier, Gregory M. P. O'Hare, Colm Rooney
IADIS
2004
14 years 11 months ago
A Case Study on Research Assistant System From Knowledge Management Perspective
The purpose of this study is to develop a web-based Research Assistant System (RAS), a Knowledge Management System by community of practice, to improve the group performance of Re...
Jin Yang, Ming Huang