This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
In this paper we describe our experience in performance analysis of the software architecture of the NICE case study which is responsible for providing several secure communicatio...
Simonetta Balsamo, Moreno Marzolla, Antinisca Di M...
The paper uses a case example to present a novel way of building enterprise information systems. The objective is to bring forth the benefits of an item centric systems design in ...
This paper presents the Agent Factory Development Methodology, an Agent-Oriented Software Engineering (AOSE) methodology that employs a synthesis of the Unified Modelling Languag...
The purpose of this study is to develop a web-based Research Assistant System (RAS), a Knowledge Management System by community of practice, to improve the group performance of Re...