As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Generalized geometric programming (GGP) is an optimization method in which the objective function and constraints are nonconvex functions. Thus, a GGP problem includes multiple lo...
: In the context of knowledge management, we focus on the representation and the retrieval of past experiences called cases within the Case-Based Reasoning (CBR) paradigm. CBR is a...
Small to medium sized companies require a business control mechanism in order to monitor their modus operandi and analyse whether they are achieving their goals. A tool for the dec...
This paper presents a new approach to improving relation extraction based on minimally supervised learning. By adding some limited closed-world knowledge for confidence estimation...
Feiyu Xu, Hans Uszkoreit, Sebastian Krause, Hong L...