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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 11 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
HICSS
2008
IEEE
222views Biometrics» more  HICSS 2008»
15 years 11 months ago
Service Oriented Architecture: Challenges for Business and Academia
Today, the means for attaining competitive advantage with information technology (IT) has shifted from efficiently managing the organization's operations to discovering ways ...
Amelia Maurizio, James Sager, Peter Jones, Gail Co...
HICSS
2008
IEEE
97views Biometrics» more  HICSS 2008»
15 years 11 months ago
The Organizing Pattern of Interaction: A Knowledge Centric Approach
The organizing pattern of interaction moves from less to more understanding about the relationships that exist between concepts. The current view of organizing activities is prima...
Douglas A. Druckenmiller
HICSS
2008
IEEE
151views Biometrics» more  HICSS 2008»
15 years 11 months ago
A Conceptual Framework of Transactive Networks System
A virtual organization is a temporary network of companies, which implies the potential opportunity to learn and share abundant sources of complementary and compatible knowledge p...
Sheng-cheng Lin, Yu-Min Wang, Daniel Y. Shee
APSCC
2007
IEEE
15 years 11 months ago
Investigating the Potential of Service Oriented Architectures to Realize Dynamic Capabilities
The paradigm of service-oriented computing (SOC) has emerged as an architectural approach to flexibility and agility, not just in systems development but also in business process ...
Haresh Luthria, Fethi A. Rabhi, Michael Briers