Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Today, the means for attaining competitive advantage with information technology (IT) has shifted from efficiently managing the organization's operations to discovering ways ...
Amelia Maurizio, James Sager, Peter Jones, Gail Co...
The organizing pattern of interaction moves from less to more understanding about the relationships that exist between concepts. The current view of organizing activities is prima...
A virtual organization is a temporary network of companies, which implies the potential opportunity to learn and share abundant sources of complementary and compatible knowledge p...
The paradigm of service-oriented computing (SOC) has emerged as an architectural approach to flexibility and agility, not just in systems development but also in business process ...