This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
A social network is defined as a social structure of individuals, who are related (directly or indirectly to each other) based on a common relation of interest, e.g. friendship, t...
—There are many calls for innovative learning methods that utilize advanced technologies. However, we will raise fundamental questions that look deep into the future of the educa...
Abstract--This paper compares two evaluation criterion frameworks for sociotechnical software. Research on the technology acceptance model (TAM) confirms that perceived usefulness ...
This paper provides an overview on the synergies between social web and knowledge managemen, topics, program committee members as well as summary of accepted papers for the SWKM20...