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CANDT
2009
15 years 7 months ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
ISI
2008
Springer
15 years 6 months ago
Data mining for social network analysis
A social network is defined as a social structure of individuals, who are related (directly or indirectly to each other) based on a common relation of interest, e.g. friendship, t...
J. Srivastava
IJET
2007
82views more  IJET 2007»
15 years 6 months ago
E-learning and the Educational Organizations Structure Reengineering (EOSR)
—There are many calls for innovative learning methods that utilize advanced technologies. However, we will raise fundamental questions that look deep into the future of the educa...
Osama K. Alshara, Mohamad Khalid AlSharo
TSMC
2008
134views more  TSMC 2008»
15 years 6 months ago
Expanding the Criteria for Evaluating Socio-Technical Software
Abstract--This paper compares two evaluation criterion frameworks for sociotechnical software. Research on the technology acceptance model (TAM) confirms that perceived usefulness ...
Brian Whitworth, Victor Bañuls, Cheickna Sy...
WWW
2008
ACM
15 years 6 months ago
Workshop on social web and knowledge management (SWKM2008)
This paper provides an overview on the synergies between social web and knowledge managemen, topics, program committee members as well as summary of accepted papers for the SWKM20...
Peter Dolog, Markus Krötzsch, Sebastian Schaf...