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IDA
2005
Springer
15 years 3 months ago
Pulse: Mining Customer Opinions from Free Text
Abstract. We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the ...
Michael Gamon, Anthony Aue, Simon Corston-Oliver, ...
ICDE
2005
IEEE
146views Database» more  ICDE 2005»
15 years 10 months ago
Mining Evolving Customer-Product Relationships in Multi-Dimensional Space
Previous work on mining transactional database has focused primarily on mining frequent itemsets, association rules, and sequential patterns. However, interesting relationships be...
Xiaolei Li, Jiawei Han, Xiaoxin Yin, Dong Xin
CIT
2006
Springer
15 years 1 months ago
Fuzzy data mining for customer loyalty analysis
One of the major conceptual analyses in analytical CRM is customer loyalty. Current methods use user defined and statistical methods for loyalty analysis. One of the major limitat...
Jay B. Simha, S. S. Iyengar
EEE
2004
IEEE
15 years 1 months ago
Mining Traveling and Purchasing Behaviors of Customers in Electronic Commerce Environment
Web usage mining is the process of extracting interesting patterns from web logs. This paper proposes an IPA (Integrating Path traversal patterns and Association rules) model for ...
Yue-Shi Lee, Show-Jane Yen, Ghi-Hua Tu, Min-Chi Hs...
JUCS
2010
213views more  JUCS 2010»
14 years 7 months ago
Mining Feature-Opinion in Online Customer Reviews for Opinion Summarization
: Online customer reviews is considered as a significant informative resource which is useful for both potential customers and product manufacturers. In web pages, the reviews are ...
Gamgarn Somprasertsri, Pattarachai Lalitrojwong