Abstract. We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the ...
Michael Gamon, Anthony Aue, Simon Corston-Oliver, ...
Previous work on mining transactional database has focused primarily on mining frequent itemsets, association rules, and sequential patterns. However, interesting relationships be...
One of the major conceptual analyses in analytical CRM is customer loyalty. Current methods use user defined and statistical methods for loyalty analysis. One of the major limitat...
Web usage mining is the process of extracting interesting patterns from web logs. This paper proposes an IPA (Integrating Path traversal patterns and Association rules) model for ...
: Online customer reviews is considered as a significant informative resource which is useful for both potential customers and product manufacturers. In web pages, the reviews are ...