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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 1 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
76
Voted
SIGKDD
2000
96views more  SIGKDD 2000»
14 years 9 months ago
Phenomenal Data Mining: From Data to Phenomena
Phenomenal data mining finds relations between the data and the phenomena that give rise to data rather than just relations among the data. For example, suppose supermarket cash r...
John McCarthy
ICCS
2003
Springer
15 years 2 months ago
Measurement Models for Survivability and Competitiveness of Very Large E-marketplace
E-Marketplace is a man-made profit center with emergent customer requirements. This emergence nature poses many difficulties for e-marketplace to satisfy its customers and thus aff...
Jingzhi Guo, Chengzheng Sun
WCE
2007
14 years 10 months ago
Web Mining: Strategic Web Site Design for Small Business
- Websites are used to establish the company’s policy and image, to promote and sell goods or support services and to provide customer support and to facilitate the communication...
Mohammad A. A. Alhawamdeh
ACMICEC
2006
ACM
110views ECommerce» more  ACMICEC 2006»
15 years 1 months ago
Learning inventory management strategies for commodity supply chains with customer satisfaction
In this paper, we look at a supply chain of commodity goods where customer demand is uncertain and partly based on reputation, and where raw material replenishment is uncertain in...
Jeroen van Luin, Han La Poutré, J. Will M. ...