As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Phenomenal data mining finds relations between the data and the phenomena that give rise to data rather than just relations among the data. For example, suppose supermarket cash r...
E-Marketplace is a man-made profit center with emergent customer requirements. This emergence nature poses many difficulties for e-marketplace to satisfy its customers and thus aff...
- Websites are used to establish the company’s policy and image, to promote and sell goods or support services and to provide customer support and to facilitate the communication...
In this paper, we look at a supply chain of commodity goods where customer demand is uncertain and partly based on reputation, and where raw material replenishment is uncertain in...