This paper investigates how innovation of ICT based services takes place within existing infrastructures, including the whole network of technology, vendors and customers. Our res...
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Low-rank approximations of the adjacency matrix of a graph are essential in finding patterns (such as communities) and detecting anomalies. Additionally, it is desirable to track ...
The primary goal of Web usage mining is the discovery of patterns in the navigational behavior of Web users. Standard approaches, such as clustering of user sessions and discoveri...
We introduce a new kind of patterns, called emerging patterns (EPs), for knowledge discovery from databases. EPs are defined as itemsets whose supports increase significantly from...