A lift curve, with the true positive rate on the y-axis and the customer pull (or contact) rate on the x-axis, is often used to depict the model performance in many data mining ap...
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Prepaid customers in mobile telecommunications are not bound by a contract and can therefore change operators (‘churn’) at their convenience and without notification. This make...
Dejan Radosavljevik, Peter van der Putten, Kim Kyl...
: Today, decision making by users of front office applications happens without analytical information supporting this process. We propose as solution Embedded Analytics (EA) making...
We build a generic methodology based on learning and reasoning to detect specific attitudes of human agents and patterns of their interactions. Human attitudes are determined in te...
Boris Galitsky, Boris Kovalerchuk, Sergei O. Kuzne...