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DSOM
2000
Springer
15 years 2 months ago
A Customer Service Management Architecture for the Internet
Abstract: Managing services on the Internet is becoming more and more complex and time consuming for service providers since services are increasing both in number and complexity. ...
Ron A. M. Sprenkels, Aiko Pras, Bert-Jan van Beijn...
AAAI
2010
14 years 11 months ago
Discovering Long Range Properties of Social Networks with Multi-Valued Time-Inhomogeneous Models
The current methods used to mine and analyze temporal social network data make two assumptions: all edges have the same strength, and all parameters are time-homogeneous. We show ...
Danny Wyatt, Tanzeem Choudhury, Jeff Bilmes
SIGMOD
2001
ACM
165views Database» more  SIGMOD 2001»
15 years 10 months ago
Mining System Audit Data: Opportunities and Challenges
Intrusion detection is an essential component of computer security mechanisms. It requires accurate and efficient analysis of a large amount of system and network audit data. It c...
Wenke Lee, Wei Fan
KDD
2002
ACM
166views Data Mining» more  KDD 2002»
15 years 10 months ago
Exploiting response models: optimizing cross-sell and up-sell opportunities in banking
The banking industry regularly mounts campaigns to improve customer value by offering new products to existing customers. In recent years this approach has gained significant mome...
Andrew Storey, Marc-David Cohen
EMISA
2006
Springer
15 years 1 months ago
Challenges and Solutions in Planning Information Systems for Networked Value Constellations
: Nowadays businesses often decide to form networked value constellations in order to satisfy complex customer needs. To fulfill the value-based requirements of an e-Business idea ...
Novica Zarvic, Maya Daneva