Being able to realistically simulate humans in emergency response activities is a key challenge for advancing the field of information technology for emergency response. Building ...
Daniel Massaguer, Vidhya Balasubramanian, Sharad M...
Potentially one of the most significant opportunities for enterprise integration is the recent development and advancement of agent based systems. However, before agents can be us...
Elizabeth A. Kendall, Margaret T. Malkoun, Chong H...
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
Delays in the check-in system at an airport vary with times of the day, day of the week, and types of check-in modes chosen by the passengers. Extensive data collection of the che...
Simone Appelt, Rajan Batta, Li Lin, Colin G. Drury
This paper presents FOLKER, an annotation tool developed for the efficient transcription of natural, multi-party interaction in a conversation analysis framework. FOLKER is being ...