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MANSCI
2008
116views more  MANSCI 2008»
15 years 3 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
127
Voted
WECWIS
2006
IEEE
106views ECommerce» more  WECWIS 2006»
15 years 9 months ago
A Feature-based Approach to Electronic Contracts
E-contracts are used to describe the supply and the consumption details of e-services within a business process. The establishment of e-contracts in a given application domain usu...
Marcelo Fantinato, Maria Beatriz Felgar de Toledo,...
121
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CONCUR
2005
Springer
15 years 9 months ago
Constraint Solving for Contract-Signing Protocols
Research on the automatic analysis of cryptographic protocols has so far mainly concentrated on reachability properties, such as secrecy and authentication. Only recently it was sh...
Detlef Kähler, Ralf Küsters
OTM
2007
Springer
15 years 9 months ago
Multi-stage Aspect-Oriented Composition of Component-Based Applications
Abstract. The creation of distributed applications requires sophisticated compositions, as various components — supporting application logic or non-functional requirements — mu...
Bert Lagaisse, Eddy Truyen, Wouter Joosen
125
Voted
WKDD
2010
CPS
217views Data Mining» more  WKDD 2010»
15 years 10 months ago
Two-round Multi-Party Contract Signing
—A multi-party contract signing (MPCS) protocol allows a set of parties to exchange messages with each other to reach a state in which either each of them has a pre-agreed contra...
Xiangdong Li, Qiusheng Zheng