Recent growth of the multimedia content delivery over the Internet and the popularity of the peer-to-peer (P2P) architecture have opened new horizons for emerging novel services ov...
: The development of Customer Relationship Management (CRM) capabilities by incrementally sourcing and combining “best of breed” services from different providers is a key leve...
Mobile computing technology is developing rapidly due to the advantages of information access through mobile devices and the need to retrieve information at remote locations. Howe...
Software process modeling has undergone extensive changes in the last three decades, impacting process' structure, degree of control, degree of visualization, degree of autom...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...