In a fast changing market environment the task of reducing the downtime for change management of business processes has high importance. Ensuring that IT reflects the updated busin...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
: This paper presents the principles of concept-driven engineering and the ConceptManager tool as an implementation of these principles. Concept-Driven Engineering is capable of el...
In the development process of a B2B system it is crucial that the business experts are able to express and evaluate agreements and commitments between the partners and that the so...
Christian Huemer, Marco Zapletal, Philipp Liegl, R...
Business processes must become agile, respond to changes in the business environment in a timely manner and quickly adapt themselves to new conditions. Event-Driven Business Proces...
Rainer von Ammon, Thomas Ertlmaier, Opher Etzion, ...