The need to involve business users in process modeling is largely perceived in the context of Business Process Management systems. This can facilitate the elaboration of consistent...
Todor Stoitsev, Stefan Scheidl, Felix Flentge, Max...
IT organizations are facing significant business and technical challenges today. On the business realm, companies are increasingly outsourcing their IT operations to specialized I...
Santhosh Kumaran, Tian Chao, Kamal Bhattacharya, P...
In order to increase efficiency, enterprises support their business processes by information technology (IT). The majority of business processes requires human interaction. By mea...
Stefan Link, Philip Hoyer, Thomas Schuster, Sebast...
This paper deals with the Change Management process within IT Service Management. Change Management includes several activities, some of which need to evaluate the risk exposure as...
—A new approach to perform feasibility studies using business process models is proposed. The utilization of the improved Role Activity Diagram notations has led to the extractio...